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Please be aware we are experiencing intermittent technical difficulties with receiving emails at our main email address - As always, our online and mobile banking services are available for your convenience, which includes the ability to send secure messages using online banking, as well as depositing checks using our mobile app. Thank you for your patience while we work diligently to correct this issue.


To report a lost or stolen UMassFive Credit Card:

In Online Banking - Once logged in, click on your credit card tile to go to your credit card accounts page. Once there, click on the Report Card Lost/Stolen tab under the Services drop down.

By Phone -  Dial 413.256.5500 and select option 6. If out of the country, for international calls, call collect 727.299.2449.

You will need to have the following information ready when you make your phone call:

  • Date last used
  • Purchase amount
  • The name of the merchant

If your card is stolen, be sure to also notify your local police.