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Please be aware we are experiencing intermittent technical difficulties with receiving emails at our main email address - info@umassfive.coop. As always, our online and mobile banking services are available for your convenience, which includes the ability to send secure messages using online banking, as well as depositing checks using our mobile app. Thank you for your patience while we work diligently to correct this issue.

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To report a lost or stolen UMassFive Debit Card:

Dial 800.472.3272 anytime and listen to the menu of options. For international calls, call collect 614.564.5101.

You will need to have the following information ready when you make your phone call:

  • Date last used
  • Purchase amount
  • The name of the merchant

If your card is stolen, be sure to also notify your local police.