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Here are all the services you can schedule an appointment for ahead of time online.

Personal Banking

  • Fraudulent Activity
  • Medallion Stamp Guarantee
  • Member Maintenance
  • Notary
  • Online & Mobile Banking
  • Open Additional Deposit Account
  • Special Accounts
  • Term Deposit

Apply for a Loan

UMassFive currently has six branches along with a full-service Contact Center.

Number of Assets - $627 million*

Number of Members - 45,000*

*As of 10/31/2022

If you are facing financial hardship during these difficult times, we are here to help.

  • Emergency Payment Relief: Current UMassFive loans (excluding mortgages, student loans, or credit cards), may be eligible to skip up to three payments. Please fill out our Emergency Relief Request Form, or

Our Video Tellers are a great resource and provide a simple way to get your banking done. They can assist you with the following:

  • Depositing a check
  • Checking your balance
  • Transferring funds
  • Depositing or withdrawing cash
  • Withdrawing cash in specified bills
  • Making a loan payment
  • Schedu

Click here for a listing of UMassFive Branches, hours, and ATM locations.

A listing of our branches and ATMs can be found here.

You can find the listing of branch hours here.

UMassFive's Charter Number is: 18181

Phone Number: 413.588.5889

Email Address:

Hours: Monday - Friday between 8 a.m. and 5 p.m. We are also open our normal Saturday hours: 9 a.m. to 12 p.m.