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Please be aware we are experiencing intermittent technical difficulties with receiving emails at our main email address - info@umassfive.coop. As always, our online and mobile banking services are available for your convenience, which includes the ability to send secure messages using online banking, as well as depositing checks using our mobile app. Thank you for your patience while we work diligently to correct this issue.

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Domestic Wire Transfers must be received during business hours before 3:30 p.m. Eastern Standard Time to be processed that day.

International Wire Transfers must be initiated during business hours, Monday to Friday between 8 a.m. and 2:00 p.m. Eastern Standard Time, to be processed the same day. The maximum amount of money that can be wired internationally in any given day by an individual member is $10,000. Please note that the Credit Union must provide a member requesting an international wire transfer with a pre-payment disclosure at the time of the transfer request. This disclosure will list the amount of money to be transferred, the exchange rate, all fees associated with the transfer, and the amount of money expected to be delivered abroad. UMassFive must also provide a receipt when payment is made so please plan on remaining in the Branch until the wire is completed. The wait time could possibly be up to 30 minutes.

Domestic Wire Transfers are generally completed within two business days; international transfers take longer.

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