Official Credit Union of UMass Athletics

Official Credit Union of UMass Athletics

If Your VISA Card is Lost or Stolen

For both our VISA Credit and Debit Cards, you will need to have the following information ready when you make your phone call:

  • Date last used
  • Purchase amount
  • The name of the merchant

To report a lost or stolen VISA Credit Card:

By Phone -  Dial 413.256.5500 and select option 6. If out of the country, for international calls, call collect 727.299.2449.

In EZbank online banking - Once logged in, click on your credit card tile to go to your credit card accounts page. Once there, click on the Report Card Lost/Stolen tab under the Services drop down.

To report a lost or stolen VISA Debit Card:

Dial 800.472.3272 anytime and listen to the menu of options. For international calls, call collect 614.564.5101.

If your card is stolen, be sure to also notify your local police.