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Be sure that you verified your email address by clicking on the link in the email you got when you registered. If you have not verified your email address, you cannot redeem from your computer or mobile app. To resend the verification email, log in to Buzz Points on your computer, go to “Rewards”, hover your mouse over any reward, and it will prompt you to “Verify your Email address”. Click to resend the verification email, then click on the link in your email.