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If you are facing financial hardship during these difficult times, we are here to help.

  • Emergency Payment Relief: Current UMassFive loans (excluding mortgages, student loans, or credit cards), may be eligible to skip up to three payments. Please fill out our Emergency Relief Request Form, or

Our Video Tellers are a great resource and provide a simple way to get your banking done. They can assist you with the following:

  • Depositing a check
  • Checking your balance
  • Transferring funds
  • Depositing or withdrawing cash
  • Withdrawing cash in specified bills
  • Making a loan payment
  • Schedu

Click here for a listing of UMassFive Branches, hours, and ATM locations.

A listing of our branches and ATMs can be found here.

You can find the listing of branch hours here.

UMassFive's Charter Number is: 18181

Phone Number: 413.588.5889

Email Address: consumerlending@umassfive.coop

Hours: Monday - Friday between 8 a.m. and 5 p.m. We are also open our normal Saturday hours: 9 a.m. to 12 p.m.

The amount of interest earned or paid can be obtained by logging into Online Banking, and clicking on the Account Info link from the Account Details screen. In addition, the information can be found on your December statement. You do not need a document to file your taxes.

No, but you can make deposits at certain UMassFive ATM's. Visiting a branch, or a Shared Branch, are also options when you'd like to make a deposit.

You can join the Credit Union here.