Our Hadley Branch remains closed as repairs continue. An exact reopening date is not yet available. The drive-up Smart ATM remains open for deposits and loan payments, but please use caution as traffic patterns may shift during construction. Check our website or social media next week for updates. All other branches remain open as usual. Access your accounts anytime through online and mobile banking.
Newsletter 2025 V1 Article - Security Spotlight
With fraud on the rise, it can sometimes be hard to determine who you are really talking to. You can be sure you are talking to a UMassFive representative by following these tips.
We are always here to help over the phone; by text message or email; through Online Banking Secure Messaging; or in person. Please note: UMassFive will only contact you through these channels. We will never request that you verify sensitive information like card, account, or pin number.
In contrast, a fraudulent representative might call regarding some problem with your account that you are unaware of, and ask that you confirm or provide sensitive account-specific information to rectify the problem. Or, they might create a warning popup on your computer to gain your attention. We will never contact you through third party apps. If you are ever unsure about a communication claiming to be from UMassFive, contact us as soon as possible at 413.256.5500 or come to a branch during our open hours.