Katie Lawton
was nominated and selected by her co-workers to be this edition's SMART employee for the Second Quarter of 2020.
SMART Employee 2020 V3
SMART is the Credit Union’s quality service motto. It stands for “Sharp, Motivated, Aware, Responsible, Team-Player.”
Katie has been with us in the Contact Center since March 2016, and has been doing a stellar job in the Lead Contact Center Representative position since September 2017. With significantly increased volume in Contact Center business due to the pandemic, and with her primary manager recently going on maternity leave, Katie has truly stepped up to keep everything running smoothly.
Here is what co-workers had to say about Katie:
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“With all the recent changes and increased volume that the Contact Center has been faced with, Katie has managed to be a team player in every sense of the word. She has continued to be aware of others’ needs and shown compassion all while maintaining a professional manner.”
“Katie has been beyond helpful. If there is something that needs to be addressed, Katie makes sure to get it done as soon as she can. She is one of the hardest workers I’ve ever seen.”
“Katie stays focused, personable, and respectful while acknowledging the individual needs of those in our department. She uses good judgment while providing the best solution for each situation. Katie is a trustworthy advocate for both the members and fellow team members.”
Congratulations to Katie for this very well-deserved award!
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