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Call Us:

Local: 413.256.5500
Toll-free: 800.852.5886
Mon - Fri: 8:00 a.m. - 5:00 p.m.
Sat: 9:00 a.m. – noon

Schedule An Appointment:

Click Here for self-serve in-branch Appointment Scheduling.

Email Us:

info@umassfive.coop For your protection, please do not email any sensitive information, such as a PIN, Social Security Number, or Credit Card Number.

Write Us:

Hadley Branch & Operations Center
(Administrative Offices)
200 Westgate Center Drive
P.O. Box 1060 
Hadley, MA 01035-1060

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Hadley Branch & Operations Center


200 Westgate Center Drive Hadley, MA 01035-1060  |  (413) 256.5500
Please Note that any account-related or transactional mail should be directed to our Hadley P.O. Box address: 
200 Westgate Center Drive P.O. Box 1060 Hadley, MA 01035-1060

Shared Branching is currently unavailable at this location until further notice.

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Lobby Hours

We continue to strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

Monday - Friday 9:00 a.m.- 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Sunday Closed

Safety Procedures: Masks or other facial coverings are optional for all members and employees entering our Hadley Branch building. Continued use of a face covering is strongly encouraged for unvaccinated individuals.

Drive-up & Lobby Video Teller Hours

Monday - Friday 9:00 a.m. - 6:00 p.m.
Saturday   9:00 a.m. – 12:00 p.m.
Sunday  Closed

Review us here:

Staffed Drive-up Hours 

Please note that our employees are diligently disinfecting their workstations and the drive-up tubes in-between each transaction. We apologize for any delays this may cause.

Monday - Thursday  9:00 a.m. - 5:00 p.m.
Friday   8:00 a.m. – 6:00 p.m.
Saturday   9:00 a.m. – 12:00 p.m.
Sunday  Closed

24-Hour ATM Access

24-Hour ATMs are located inside of the foyer (with card access after hours), and in the drive-up area.

Northampton Branch


225 King Street Northampton, MA 01060  |  (413) 256.5500

*Shared Branching is currently unavailable at this location until further notice.

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Lobby Hours

We continue to strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

Monday - Friday 9:00 a.m.- 4:30 p.m. 
Saturday 9:00 a.m. - 12:00 p.m
Sunday Closed

Safety Procedures: Masks or other facial coverings are optional for all members and employees entering our Northampton Branch building. Continued use of a face covering is strongly encouraged for unvaccinated individuals.

Drive-up & Lobby Video Teller Hours

Monday - Friday 9:00 a.m. - 6:00 p.m.
Saturday   9:00 a.m. – 12:00 p.m.
Sunday  Closed

Review us here:

24-Hour ATM Access

24-Hour ATMs are located inside of the foyer (with card access after hours), and in the drive-up area.

Overflow Parking

Parking on the premises is available to the right of the building, when facing the Branch from King Street. Additional parking is available in the Potpourri Plaza lot to the left.

Northampton VA Medical Center Branch


421 North Main Street, Leeds, MA 01053  | Building 1, Room B204  | (413) 256.5500

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Lobby Hours

We continue to strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

Monday - Friday 9:00 a.m. - 1:00 p.m.
Saturday & Sunday Closed

Safety Procedures: Please Note that a face mask or other facial covering is required for all staff and members.

Lobby Video Teller Hours

Monday - Friday 9:00 a.m. - 6:00 p.m.
Saturday   9:00 a.m. – 12:00 p.m.
Sunday  Closed

ATM Access

An ATM is located inside of the foyer (with card access whenever the basement is accessible).

Another ATM is located on the main floor of Building 1 (Withdrawals only / No deposits accepted)

Review us here:

Getting to the Branch

Upon entering Building 1, make your way to the basement and follow the signs to the Credit Union. Our branch is located down the hall from the cafeteria and across the hall from Audiology.

Springfield Mercy Medical Center Branch


233 Carew Street, Springfield MA 01102  |  Rehabilitation Building, Room 110  |  (413) 256.5500

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We continue to strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

Safety Procedures: Please Note that a face mask or other facial covering is required for all staff and members.

Lobby Hours

Monday - Friday 8:30 a.m. - 4:00 p.m.
Saturday & Sunday Closed

Review us here:

Getting to the Branch

Upon entering the Rehabilitation Building, head up the ramp and use the right door. From there, continue to the right down the hallway until you see the Credit Union sign on your right.

Reminder: Our Springfield Branch is open to all UMassFive members, and not just Mercy Medical Center employees.

UMass Amherst Branch


University of Massachusetts Amherst, MA 01003 | Murray D. Lincoln Campus Center, Room 224  |  (413) 256.5500
Please Note that any account-related or transactional mail should be directed to our Hadley P.O. Box address: 
200 Westgate Center Drive P.O. Box 1060 Hadley, MA 01035-1060

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We continue to strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

Safety Procedures: Masks or other facial coverings are optional for all members and employees entering our UMass Amherst Branch. Continued use of a face covering is strongly encouraged for unvaccinated individuals.

Lobby Hours

Monday - Thursday 9:00 a.m. - 4:00 p.m.
Friday 9:00 a.m. - 4:30 p.m.
Saturday & Sunday Closed

Review us here:

Getting to the Branch

Directional signs are posted in the lower level of the Campus Center. Our Branch is located across from the Blue Wall dining commons, near Bucci.

UMass Worcester Branch


55 Lake Avenue North, Worcester, MA 01655 | Room S1-820  |  (508) 471.9100

Shared Branching is currently unavailable at this location until further notice.

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Lobby Hours

We continue to strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

Monday - Friday 8:30 a.m. - 4:00 p.m.
Saturday & Sunday Closed

Safety Procedures: Please note as of May 12, 2022, surgical masks are once again required for all members and employees entering the branch and any other Medical School building.

Lobby Video Teller Hours

Monday - Friday 9:00 a.m. - 6:00 p.m.
Saturday   9:00 a.m. – 12:00 p.m.
Sunday  Closed

24-Hour ATM Access

Review us here:

Getting to the Branch

As parking is limited, we have provided parking spaces for members only. Each space is clearly marked with a sign “Credit Union Business Only.” with a maximum time of 30 minutes.

These spaces can be accessed from either Plantation Street or Lake Avenue by entering North Street and then Fourth Street. There is a sign at the end of Fourth Street directing to the Ambulance Entrance as well as UMassFive Credit Union. Simply follow the arrow and proceed to the designated parking spaces on your left. Please keep in mind this is an ambulance entrance and the road cannot be blocked. We need to keep this for Credit Union Business Only. If all spaces are occupied, please do not park on the road.