Newsletter 2021 V3 Article - Appointments Made Easy

UMassFive is excited to announce another way that we’re investing in technology to better your banking experience.

Need an appointment to meet with one of our staff?

With our new online appointment scheduling system, you’ll be able to select your preferred branch, the reason for your visit, and book a one-on-one meeting with a Member Service Specialist to meet in-person (and soon, over the phone and virtually, too!) Integrating directly with our staff’s calendars, you’ll be able to see in real time what days and times are available, and how long your appointment is expected to take. Plus, with email and optional text message alerts, we’ll make sure you’re arriving with exactly what you need for your visit. Click "Schedule Appointment" next to the Online Banking Login button in the header of our website to use this feature today!

Hoping to walk in?

While advance scheduled appointments are preferred, we understand sometimes life happens, and you’ve got to get something done right away. Our online appointment system will also display estimated walk-in wait times for your selected Branch so you’ll know which nearby location is the least busy, and if it’s a good time to stop by. Additionally, some of our more routine appointment options may be available for booking with shorter notice. If you’re walking in, simply check in with a staff member when you arrive at the branch, and we’ll let you know when it’s your turn.

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