Casey has been with UMassFive since April 2019. He joined us as a Loan Servicing Specialist, only to quickly switch over to the Consumer Lending side of things as a Consumer Lending Processor/Funder, and then later back to Loan Servicing. His heart was always in IT though, and he began his tenure there in November 2020 as an Enterprise Support Technician I, with a recent promotion to Enterprise Support Technician II at the end of June 2021.
SMART is the Credit Union’s quality service motto. It stands for “Sharp, Motivated, Aware, Responsible, Team-Player.”
Here is what everyone has to say about Casey:
“Casey is on top of things. He’s quick to respond, always fixes the problem, and is so nice and easy to work with. He really puts the nolog in Information Technology.”
“Casey is always willing to help with no hesitation and with a smile; he is very knowledgeable about IT issues and how to fix them.”
“Casey has been extremely helpful. Always available to assist and troubleshoot. Very professional and clearly explains what needs to be done and when. We can always count on Casey when an IT issue comes up.”
“Casey is always ready to jump in to help others and follows up fast to make sure things are still running smoothly once the fix has been implemented.”